Sheffield Office 0114 242 4244
sales@soccertackle.com


 

AFFECTS OF THE CORONAVIRUS
 

We are following all the guidelines set out by the government to prevent the spread of the virus. Currently, we are shipping orders daily without person to person contact with our carriers. Delivery will be made at a distance without contact or signatures.  Larger goalposts deliveries that are normally shipped directly on our own transport are currently suspended until further notice due to government restrictions on travel. These goalposts will be stored free of charge until such time that government restrictions are lifted. As a long-established family business we are better placed than larger companies in our Industry to survive this disruption. Currently, all staff is on the government job preservation scheme other than a husband & wife team who are still fulfilling orders during the current pandemic so please bear with us if your order is delayed. They are isolated as the factory is locked down behind gates preventing access. Garden football goals are taken to our carriers just 500 yards away once a week to their isolation drop off point preventing any virus contamination.  Please wash your hands after handling goods or packaging.

Message from our Courier:

goalpost delivery

Covid-19 Update

Dear customer

I would like to update you on the steps we are taking to help minimise the spread of COVID-19 while we maintain the crucial nation-wide logistics service we provide for our customers.

Deliveries and collections
The safety of our customers and people is our primary consideration, so we have made the following temporary changes to our deliveries and collections procedures, which will come into effect from today. We will not require customers to sign for items using our hand-held devices, instead we will log the name of the person taking receipt of the delivery In order to ensure close contact is minimised, our operatives will place items outside reception areas and front doors and knock or call for attention before stepping away to a distance deemed safe to speak with while the item is retrieved

 

We are applying the same principles to our collections service, asking our drivers to minimise contact and time on customer premises. Our colleagues are following Government guidelines around increased hygiene measures to help combat the spread of the virus, including frequent and thorough handwashing and the cleansing of points of high contact.

Our commercial team is maintaining regular contact with customers through voice and video calls, as well as following official advice on social distancing in any direct contact.

Due to the dynamic nature of this situation, we are continually reviewing our processes in line with the latest advice from the UK Government and Public Health England, and will make every effort to update you with any further changes.

Allan Blakeley
Operations Director, Tuffnells


FOOTBALL GOALS DELIVERY INFORMATION
 

Please find goalpost delivery information specific to the different types of uPVC goals, Aluminium goals and Steel goals that we manufacture and supply. Some goals are portable and are delivered  in small boxes other goalposts include longer single section crossbars and so the delivery cost is a little more.  We offer uPVC goals with single section crossbars, our competitors do not offer this straighter crossbar uPVC goalpost version. You may notice a slightly more expensive delivery cost and this will be due to the crossbars being longer and a bigger package. Please bare this in mind when comparing overall prices for goals on the Internet. We would always recommend a single section crossbar especially on  a lightweight upvc goal as this will provide a more professional goal with a straighter crossbar.

For more information contact the office on 0114 242 4244  or one of our mobile numbers which are manned 24 hours a day 07803341483 or 07455383302 or use our online live chat.



SPECIAL OFFERS


Special offers such as free delivery on plastic goals only apply to UK Mainland  and exclude offshore & the Scottish Highlands. 


NEXT DAY DELIVERY * ON FOOTBALL GOALS 


Most PVC goals are normally in stock and are sent on a next day service.  Any orders placed before 11 am we try  to dispatch on the same day however if this is not possible they will be processed and sent out on the following day except weekends. If you require a delivery for a special date such as birthday please inform us when placing your order and we will do our best to deliver in time. Next day delivery is only on items currently in stock at the time of ordering.Metal goals are made to order and take longer to dispatch please check prior to placing an order.

Most aluminium goals and steel goalposts are made to order and cannot be sent out as quickly as plastic goalposts that are in stock. Made to order products also cannot be cancelled once started. Flat pack aluminium football goals are however available normally within one to four days. We will do our utmost to deliver in the requested time but cannot guarantee any delivery as it is out of our control after it leaves our factory. 
Our courier is paid for a next day service, however this is an economy service and is not guaranteed. We can inform you of the consignment number which will allow you to track your delivery.  We do require a signatory to accept the goods, so please make arrangements to be able to accept the goods. If you need a guaranteed service please call our office and you can pay an additional variable fee for a timed service. We dispatch all other items within three days of the order being processed if possible. Please note goalposts may be packaged in plastic sleeves with cardboard ends for protection or cardboard boxes depending on the size of the product.
Football goals are normally packed in cardboard boxes on all goals up to eight feet long ( 2.4m). This also applies to larger goals with smaller sectional crossbars. Some of the larger football goals with one section crossbars are supplied in plastic sleeve packs with all the goal post sections in one and fittings and goal nets normally in a second pack or box.


FOOTBALL GOALPOSTS WITH LONGER SECTIONS


Please note: Our delivery charges on football goals may be a little more expensive due to the fact some of our goal crossbars are supplied in one section, unlike our competitors goals. This longer parcel size costs more to ship but it offers a stronger goal with a straighter crossbar. In our opinion and that of our customers, this small additional cost is worth every penny.
 
For more information contact the office on 0114 242 4244  or one of our mobile numbers which are manned 24 hours a day 07803341483 or 07455383302 or use our online live chat.


Please contact our office on the GOAL LINE for delivery times for larger goalposts. Aluminium goals and steel goals are normally made to order and delivery times may vary depending on the time of year. Please note goalposts with single section crossbars 12'(3.6m) long and above 16', 21' and 24' lengths may incur a delivery surcharge dependent on your location. Please note the website automatically works out delivery costs of goal posts within a sixty-mile radius of Sheffield. Above this distance, a delivery surcharge is made and the amount depends on your location. This will be advised at the time of order. You may call us in advance to check complete delivery prices prior to ordering. Longer length football goalposts may need to be delivered by our own transport and wherever possible these are combined to save costs which may extend delivery time. So please contact the office 0114 2424244 for delivery timescales.


COLLECTION OF GOAL POSTS FROM SHEFFIELD


If you wish to collect your product from our Sheffield office  click  "collection from Sheffield"  on the delivery section of the shopping cart and it will be ready for you to collect during office hours. 


GENERAL CONDITIONS OF DELIVERY 


We do not accept any responsibility or consequential loss for any problems or loss whatsoever that is a direct result of non-delivery. All goods are shipped in good faith . All carriage charges apply to mainland England & Wales only.
Customers must check items upon delivery as we cannot make a claim against the carrier if customers sign that they have received items in good condition. Do not mark as "unchecked". It is the buyers responsibility to ensure that the signatory is aware and checks the items and the number of parcels before signing for the delivery as failure to do so will invalidate any claims for damages or shortages that may have been caused during delivery. In the event you receive a damaged item do not dispose or destroy any of the packaging or the damaged or faulty items until any claim has been duly processed.We suggest digital photographs be taken to record the information and emailed to our office. Please contact us for quotations to Highlands of Scotland and all other destinations outside the UK mainland. The web site will work out the carriage charges however we reserve the right change delivery dates and to increase these charges at any time prior to supply if our carriage charges are changed or for any unforeseen circumstances beyond our control. Before implementing any additional carriage charges we will contact the buyer who will have the option to cancel the order. If these charges are not acceptable any refund will first take into account any work undertaken on the order prior to cancellation. Please see our full terms and conditions of contract  for more information before placing your order.


PLEASE PROVIDE SPECIAL DELIVERY INFORMATION


When we dispatch your order is is very important we provide the delivery driver a contact telephone number/s, a mobile and a land-line ideally. This is to help the driver contact you or locate your address. Please call us on 0114 2424244 or email us with your numbers so we can dispatch your goods. If after hours leave us a message on the answer phone. 
Please advise us if you have any special delivery instructions - If you want to leave an item without a signature the driver may do this but we will need a written confirmation that you will take the risk of any loss or damage. If the carrier can't find your address they may re-deliver and there may be an additional charge for delivering the goods a second time which we would have to pass on to you the customer - so it is important to provide a telephone number and to be available to sign for the goods on the day the goods are agreed to be delivered.


METAL WELDED GOALS - DELIVERY INFORMATION


Please note the goalpost delivery time stated at the time of checkout is to deliver the goalpost using a standard courier. Please note welded aluminium goals are made to order. It is advisable to contact our office if you require the goals for a specific date to ensure delivery. Football goal posts with one section crossbars may incur a delivery surcharge depending on your location as these are often delivered by our own transport. You may prefer to call the goal line 0114 242 4244  or email sales@itsagoal.net  to check delivery details prior to ordering.